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  • THE DEPARTMENT OF SURGERY
ADMISSION PROCESS

Once the physician has admitted the patient to the United Doctors Hospital, the relevant hospital rules and regulations will be applied where:

  • At the Admission office, the patient will be required to provide personal information and to sign a General Consent Form before being taken to the ward.

  • If the patient is incapable then, information is obtained from a family member.

  • The patient will be placed in the assigned room and will be given necessary treatment and care by the attending Physician and Nurses.

  • Our dedicated team of professionals is prepared to make your stay comfortable. It is our objective to meet your physical, emotional needs and treat you with dignity, care and respect.

    • DISCHARGE PROCESS

    The attending physician ensures that the patients discharge needs are met.

  • Communicates the patient’s readiness for discharge to concerned hospital staff and ensures that continuity of care must be followed after discharge.

  • The attending physician educates the patients prior to discharge about his/her illness and to provide proper self care.

    • The physician provides the patient with complete information about aftercare and therapeutic advice at home as follows:
  • Times to take medications and any special instructions.

  • Any equipment that the patient might use at home.

  • When to call the physician and how to obtain urgent care.

    • The attending physician ensures that continuity of care occurs after discharge by:
  • Assigning the follow up appointment for the patient (appointment card is being provided)

  • Arranging referral services to the patient

  • Communicating with other receiving physicians in case of transfer.

    • Questions the patient should ask before going home:
  • Does he/she need to come back to be re-checked? Who should he/she see?

  • What health problems should the patient watch for at home?

  • Have medications been prescribed? What are they and what are they for?

  • Are there any side effects to the medications? If so, should the patient stop taking the medications?

  • Any food restrictions and physical activities that should be considered?

    • PATIENT PRIVACY

    Our commitment and duty to maintaining the privacy of patient information:

  • The patient shall be ensured confidential treatment of all information contained in his personal and clinical record.

  • The patient shall be entitled to summaries of such records.

  • The patient’s written consent shall be required for the release of information to anyone not otherwise authorized by the patient to receive it. Only minimum information is released which is necessary for the purpose.

  • The patient will be explained about the circumstances in which it is needed to share information about them with others involved in their healthcare.

  • The patient will be given opportunity to withhold permission from us to share information.

  • The patient has the right to ensure complete confidentiality of all his/her treatment by never been discussing the patient in public, never revealing the patient name or any information about his illness, and not publicizing any information.

  • Preventing information from being accidentally revealed and prevent unauthorized access by keeping information secure at all times.

  • In exceptional circumstances, it may be justified to make confidential patient information known without consent if, it is in the public interest or the patient’s interest

  • We, as a staff of United Doctors Hospital have both an ethical and a legal duty to keep the patient information confidential.

    • If a patient allows to share information, we make sure:

  • We will share with the patient what will be release?

  • The reason for releasing it

  • The likely consequences of releasing information

    • PATIENTS SATISFACTION

  • We belive that the patient satisfaction and patient perceptions of outcomes have become valuable and important components in the assessment of the quality of health care.

  • Patients are uniquely able to provide information about their ease or difficulty of obtaining care, the interpersonal dimensions of the patient and physician relationship. The patient’s view of the technical quality of care provided, and the patient’s functional status and perceived wellbeing.

  • It is the responsibility of the United Doctors Hospital to give high quality care and services to the patients and measure the quality and satisfaction of the patients in order to improve the quality of care and services.

  • The Patient Relation Officer /social worker will give each patient the satisfaction questionnaire during their daily patient rounds.

  • The Patient Relation Officer /social worker will kindly ask the patient to fill the patient satisfaction questionnaire and explain how important their input. Your opinion is confidential. We value and appreciate your feedback.

    • COMPLAINTS & SUGGESTION

  • We will do our best to provide you with the highest level of medical, nursing and other services. However, if we do not meet your expectations please do not hesitate to exercise your right to complain.The patient has the right to be informed about the complaint process.

  • Complaint could be received by the Patient Relation Officer, Social Worker or Duty Manager.

  • The matter will be investigated and will be taken seriously by the Patient Care Committee.

  • Acknowledgement of the complaint will be made to the patient by the Patient Care Committee Coordinator.

  • The patient will be provided a written notice of the hospital’s reply about the complaint.

  • The patients, relatives & visitors have the right to Complaint regarding any aspect of service provided.

    • You may communicate with us and send your suggestions and complaints through the interactive WhatsApp system

      Send Star (*) to 0555911287 and follow the instructions

    • Contact US

    THE DEPARTMENT OF SURGERY

    The Department of Surgery is manned by Senior Consultant Surgeons who are highly qualified and trained abroad and are well supported by registrars to take care of admitted patients in the hospital. The service of the general surgeon is available round-the-clock, to attend any surgical emergency in the hospital.
    General procedures on salivary glands and oral cavity, breast, neck hernia, endocrine surgery, male genital abnormalities, urology procedures, rectal procedures for piles, fistula, cancer, spleen and varicose veins blood disorder and other emergency surgical problems are taken cared by General Surgeons.

    General Surgery

    General Surgery is a full-pledged service with the Laparoscopic surgical facilities: deals with all the disease of the entiredigestive tract, besides liver, gall bladder and the treatment of all surgical problems related to digestive tract.
    The services offered by the department includes Drainage of Pancreatic Pseudo Cyst, Surgery for Esophageal Stricture, Surgery for Hiatus Hernia, Total Gastrectomy, Radical Resections for Cancer of the bowel, Pouch Surgery for Inflammatory Bowel Diseases, Management of Intestinal Fistula etc.

    Orthopedic Surgery

    Orthopedic Surgery in UDH specializes in the prevention, diagnosis and treatment of disorders of the musculoskeletal system. Orthopedic surgeons specialized in surgery, clinical consultants and treatment with high quality and cost effective orthopedic care.

    Ear, Nose, and Throat (ENT)

    ENT is fully equipped with most modern diagnostic tools with facilities for Microscopes, Nasal Endoscopies, Tympanometry, Flexible Endoscopic Laryngoscopy and Audiometry. The Outpatient Department has Audiology Section handled by qualified Audiologist.
    Overall patient management and satisfaction. Another highlight of this department is that, Complex Plastic Surgical Procedures involving like Uvulopalatoplasty (UVPP) – Operation for snoring and obstructive sleep apnea syndrome, Stapedectomy and Tympanoplasty are also offered.

    Dental Clinic

    Dental Clinic provides service for acute dental problems within the unit scope of service. Treatment for dental emergencies is available as On-Call basis for 24 hours a day. It provides, filling and treatment, surgical, to include Apicectomy, Gum Treatment, Drainage of Abscess, Extraction of tooth, Surgical Extraction of impacted tooth, Surgical Removal of Perichoronal flap and Restorative Dentistry.

    Ophthalmology Clinic

    Ophthalmology Clinic is equipped with the main and basic instruments to manage the common eye diseases whether medically or surgically. Auto-refractometer (for eyeglasses or contact lenses, prescription), Slit lamp: for external eye diseases (bacterial or viral, allergic, foreign bodies, trauma, etc), Ophthalmoscopes (direct & indirect) for internal eye (cataracts, glaucomas, uveitis, vitreo-retinal, etc), Tanometers: for intraocular pressure measurements (glaucomas), instruments for minor surgeries, swelling of the lids and conjunctiva, ptyregum, PTDs of referred cases from other clinics (outpatient or inpatient), suffering from ocular traumas or systematic disease (Diabetes, Hypertension, headache, ocular allergies, rheumatic diseases, etc) are examined in the ophthalmology clinic.

    Urology Services

    Urology Services at UDH provide expert care for male and female patients of all ages who suffer from problems of the urinary tract. Urologists also attend to diseases and conditions of the male reproductive organs (Gynecologist treat problems of the female reproductive organs). UDH urologist performs hundreds of minimally invasive operations each year for a variety of urologic problems. These few types of minimally invasive surgical procedures produce excellent results and patients often have shorter hospital stays, less discomfort and bleeding and a shorter recovery period including less time away from work and regular activities. Two types of minimally invasive surgery that UDH urologist are well known for are kidney operations and endoscopic procedures used to diagnose and treat upper urinary tract disorders.

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    For more information call us on : (012) - 65 33 333

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