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ADMISSION PROCESS

Once the physician has admitted the patient to the United Doctors Hospital, the relevant hospital rules and regulations will be applied where:

  • At the Admission office, the patient will be required to provide personal information and to sign a General Consent Form before being taken to the ward.

  • If the patient is incapable then, information is obtained from a family member.

  • The patient will be placed in the assigned room and will be given necessary treatment and care by the attending Physician and Nurses.

  • Our dedicated team of professionals is prepared to make your stay comfortable. It is our objective to meet your physical, emotional needs and treat you with dignity, care and respect.

    • DISCHARGE PROCESS

    The attending physician ensures that the patients discharge needs are met.

  • Communicates the patient’s readiness for discharge to concerned hospital staff and ensures that continuity of care must be followed after discharge.

  • The attending physician educates the patients prior to discharge about his/her illness and to provide proper self care.

    • The physician provides the patient with complete information about aftercare and therapeutic advice at home as follows:
  • Times to take medications and any special instructions.

  • Any equipment that the patient might use at home.

  • When to call the physician and how to obtain urgent care.

    • The attending physician ensures that continuity of care occurs after discharge by:
  • Assigning the follow up appointment for the patient (appointment card is being provided)

  • Arranging referral services to the patient

  • Communicating with other receiving physicians in case of transfer.

    • Questions the patient should ask before going home:
  • Does he/she need to come back to be re-checked? Who should he/she see?

  • What health problems should the patient watch for at home?

  • Have medications been prescribed? What are they and what are they for?

  • Are there any side effects to the medications? If so, should the patient stop taking the medications?

  • Any food restrictions and physical activities that should be considered?

    • PATIENT PRIVACY

    Our commitment and duty to maintaining the privacy of patient information:

  • The patient shall be ensured confidential treatment of all information contained in his personal and clinical record.

  • The patient shall be entitled to summaries of such records.

  • The patient’s written consent shall be required for the release of information to anyone not otherwise authorized by the patient to receive it. Only minimum information is released which is necessary for the purpose.

  • The patient will be explained about the circumstances in which it is needed to share information about them with others involved in their healthcare.

  • The patient will be given opportunity to withhold permission from us to share information.

  • The patient has the right to ensure complete confidentiality of all his/her treatment by never been discussing the patient in public, never revealing the patient name or any information about his illness, and not publicizing any information.

  • Preventing information from being accidentally revealed and prevent unauthorized access by keeping information secure at all times.

  • In exceptional circumstances, it may be justified to make confidential patient information known without consent if, it is in the public interest or the patient’s interest

  • We, as a staff of United Doctors Hospital have both an ethical and a legal duty to keep the patient information confidential.

    • If a patient allows to share information, we make sure:

  • We will share with the patient what will be release?

  • The reason for releasing it

  • The likely consequences of releasing information

    • PATIENTS SATISFACTION

  • We belive that the patient satisfaction and patient perceptions of outcomes have become valuable and important components in the assessment of the quality of health care.

  • Patients are uniquely able to provide information about their ease or difficulty of obtaining care, the interpersonal dimensions of the patient and physician relationship. The patient’s view of the technical quality of care provided, and the patient’s functional status and perceived wellbeing.

  • It is the responsibility of the United Doctors Hospital to give high quality care and services to the patients and measure the quality and satisfaction of the patients in order to improve the quality of care and services.

  • The Patient Relation Officer /social worker will give each patient the satisfaction questionnaire during their daily patient rounds.

  • The Patient Relation Officer /social worker will kindly ask the patient to fill the patient satisfaction questionnaire and explain how important their input. Your opinion is confidential. We value and appreciate your feedback.

    • COMPLAINTS & SUGGESTION

  • We will do our best to provide you with the highest level of medical, nursing and other services. However, if we do not meet your expectations please do not hesitate to exercise your right to complain.The patient has the right to be informed about the complaint process.

  • Complaint could be received by the Patient Relation Officer, Social Worker or Duty Manager.

  • The matter will be investigated and will be taken seriously by the Patient Care Committee.

  • Acknowledgement of the complaint will be made to the patient by the Patient Care Committee Coordinator.

  • The patient will be provided a written notice of the hospital’s reply about the complaint.

  • The patients, relatives & visitors have the right to Complaint regarding any aspect of service provided.

    • You may communicate with us and send your suggestions and complaints through the interactive WhatsApp system

      Send Star (*) to 0555911287 and follow the instructions

    • Contact US

    Internal Medicine

    Internal Medicine Department has senior consultants with many years of experience and high clinical skills to handle complicated multi- systematic disorders. The Internist is in-charge of comprehensive patient care and manages patients on a regular follow up with consultants. Internal medicine specialties include:

    Endocrinology and Diabetes

    Caters diabetic patients, Thyroid Disorders, Growth Disorders in children, Pituitary Disorders, Reproductive Endocrinology, Excessive Weight Gain (Obesity) and Endocrine Hypertension. Metabolic Bone Disease are catered by Consultants with facilities for estimation of Bone Mineral Density (BMD) and monitoring of therapy for osteoporosis.

    Cardiology

    As a part of Internal Medicine Department providing many of the diagnostic procedures that include non-invasive services such as 12 leads ECG, Treadmill ECG Stress test, 2D – Color Doppler, ECHO (Trans Thoracic and Trans-Esophageal Echocardiogram),24 hours Heart Rate Monitoring (Holter Monitor) and Implanting temporary and permanent pacemakers.
    In addition to management, the wide range of Cardiovascular cases plan in the near future to extend the Cardiology Unit to include invasive services such as Cardiac Catheterization, Coronary Angiogram for diagnostic and therapeutic purposes.

    Dermatology

    Dermatology offers outpatient care, intensive care for emergencies like Stevens Johnson Syndrome and etc.
    The Consultants are experts not only in skin disorders but also in STDs. The department functions closely in association with other department at the hospital to handle specific problems. In addition, Laser treatments are also part of the scope which utilizes current laser machines.

    Rheumatology

    Wwith experts in this field, doctors administers care using the following procedures: Various joints diagnostic and therapeutic injection and aspiration, various soft tissue injection, interpreting various laboratory tests and various x-rays and other diagnostic procedures.

    Gastroenterology

    Gastroenterology Service has the input of the best medical gastroenterologists with extensive experience abroad and in Jeddah, Kingdom of Saudi Arabia.
    Interventional Endoscopy relating to the biliary tract and management of complications of portal hypertension, in addition to oesophageal and rectal dilation, colonic polypectomies and the placement of feeding gastronomies and oesophageal stents which continues to expand and comprises a greater percentage of the total endoscopy work of the department. The other facilities extended by the department are: ERCPs (both diagnostic and therapeutic) including Sphincterotomies, Stone Extraction, 24-hour service for acute bleeds and acute liver failure. Comprehensive work up in a chronic liver disease and Serological assessment for Hepatitis A,B,C,D,E.

    Nutrition Therapy

    Offers services which specializes on dietary advices, Performs a comprehensive nutrition assessment determining the nutrition diagnosis; Planning and implementing a nutrition intervention using evidence-based nutrition practice guidelines; Monitoring and evaluating an individual’s progress over subsequent visits with the Registered Dietician.

    Neurology

    Experienced neurologists offer expert consultative, diagnostic and therapeutic services. To help ensure prompt care and proper diagnosis and treatment, they work collaboratively with various medical specialists, including radiologists among others. Neurologists at United Doctors Hospital

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    For more information call us on : (012) - 65 33 333

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