United Doctors Hospital Achieves Remarkable Growth in Patient Satisfaction During the First Quarter of 2025
United Doctors Hospital (UDH) proudly announced a significant increase in patient satisfaction levels during the first quarter of 2025, reflecting the hospital’s commitment to delivering outstanding healthcare services and exceptional patient experiences.
Commitment to Patient-Centered Care
As part of UDH’s ongoing efforts to ensure high-quality healthcare, the hospital collaborates with independent patient satisfaction organizations, including Press Ganey, to conduct comprehensive patient experience surveys. These surveys provide valuable insights into patients’ perspectives during their hospital stay, helping the hospital identify strengths and areas for further enhancement.
The surveys evaluate several key aspects of patient care, including:
- Communication with doctors and nurses
- Responsiveness of hospital staff
- Pain management
- Cleanliness and comfort of facilities
- Meal services
- Discharge process clarity
- Safety, privacy, and overall satisfaction
All patient responses are confidential and analyzed by the Patient Care Committee to guide service improvements, ensuring every patient at UDH receives safe, respectful, and compassionate care.
Patient Satisfaction Rates – First Quarter 2025
Impressive Results Across All Patient Care Areas
The first quarter of 2025 witnessed positive growth in all measured patient experience categories compared to the same period in 2024:
| Patient Experience Area | 2024 Satisfaction % | 2025 Satisfaction % | Improvement % |
| Admission Process | 86.80% | 88.55% | +1.75% |
| Physicians Consultations | 93.10% | 94.92% | +1.82% |
| Nursing Services | 90.95% | 92.62% | +1.67% |
| Labor & Delivery Services | 89.16% | 92.90% | +3.74% |
| Room & Housekeeping | 86.67% | 92.08% | +5.41% |
| Discharge Process | 85.45% | 91.96% | +6.51% |
| Meal Services | 88.25% | 89.58% | +1.33% |
| Speed of Test Results | 89.52% | 91.76% | +2.24% |
| Safety & Privacy | 87.10% | 90.28% | +3.18% |
| Patient Relations & Support | 84.82% | 89.33% | +4.51% |
| Visitors & Family Comfort | 85.10% | 91.08% | +5.98% |
| Overall Hospital Assessment | 85.71% | 91.70% | +5.99% |
A Testament to Excellence
The survey results clearly demonstrate the hospital’s unwavering dedication to excellence in patient care. Notably, the most significant improvements were recorded in:
- The Discharge Process (+6.51%)
- Room and Housekeeping Services (+5.41%)
- Patient Relations and Support (+4.51%)
- Visitors & Family Comfort (+5.98%)
- Overall Hospital Services (+5.99%)
These results reflect the hospital’s continuous pursuit of patient-centered care, comfort, and safety.
Looking Ahead
United Doctors Hospital remains committed to listening to its patients and using their valuable feedback to create a better healthcare experience. Through regular patient satisfaction surveys, UDH ensures that all services align with the highest standards of quality, safety, and compassion.